FREQUENTLY ASKED QUESTIONS
Summer of the ride
The world around us continues to evolve daily. We know that these are unique circumstances and we need your support now more than ever.
The safety of our entire community is our number one priority. Given these unique circumstances, we have reimagined the Ride for Roswell.
We’re excited to introduce the Summer of the Ride! Scroll below to learn more about this new format.
Please know, the decision that we have come to is based on what we know today, and may continue to evolve, so keep checking back here and follow us on social for all the latest news.
If you do not find the answer to your question below, call us at 716-THE-RIDE (716-843-7433).
What is the Ride for Roswell’s Summer of the Ride?
The Summer of the Ride is a way for the Ride community to still come together and make a difference during the COVID-19 pandemic. While we can’t have our traditional Ride Day, we are encouraging the community to get on their bikes and ride between August 1 – 21, 2020. You can participate in the Summer of the Ride in two ways: ride with us or ride on your own. If you ride with us, you will join us at one of several locations on a weekend in August. If you ride on your own, you will ride at any location, any time and any distance.
Where do funds raised from the Ride for Roswell go?
Our commitment to ending cancer remains strong. We allocated funds raised during the month of April to support Roswell Park’s COVID-19 Response Fund as there was an immediate need for support of patients and front-line workers. As of May 1, we have transitioned back to fundraising for cancer research and patient care programs. Learn more about where the funds go here.
What about Celebration of Hope?
Due to current guidelines for events, Celebration of Hope will not take place this year. However, we did light the torch virtually this year on our Facebook page. You can watch it here.
What can I expect to experience at the in-person rides in August?
When you choose to ride with us, you’ll get a little bit of that much-loved Ride Day experience at three different locations throughout Western New York with various start times and distances. These rides will be taking place at UB North Campus, Grand Island and Akron. Learn more about the day here.
How do I reserve my spot for an in-person ride?
Anyone who is registered for the Ride for Roswell is eligible to reserve a space at an in-person ride in August. You can do so by logging in to your fundraising dashboard and clicking the “Reserve your spot” button.
What locations are you using for the organized rides?
We are having our in-person rides at three locations: a 3- and 10-mile route at UB North Campus, a 20-mile route in Grand Island and a 38-mile route in Akron. Learn more about our routes and locations here.
Do I have to pay a registration fee for the Summer of the Ride?
No. We understand that this is a difficult time for many people in the WNY community and we wantto provide an opportunity for anyoneto joinus during our 25th anniversary celebration.
What if I registered before May 1 and paid the $20 registration fee?
If you registered before April 30 and paid a registration fee, your $20 registration fee will be credited to your fundraising page. Additionally, all riders registered before May 1will be given a code for free registration for the 2021 Ride for Roswell.
Is Ride for Roswell changing fundraising requirements for 2020?
Yes. We have eliminated all fundraising minimums for 2020. The need is greater now than ever to raise critically-needed funds to cancer research and patient care. Any support from the Ride community is appreciated and will be put to work immediately.
Support from the Ride community is vital in helping fund world-leading cancer research and care at Roswell Park.
Are there still Rider Rewards?
Yes! And we’ve added even more reward levels! Check out everything HERE. This year, rider rewards are cumulative. We will be mailing rider rewards as you earn them.
Can I drop off my donations?
Our office is currently closed for visitors and drop offs. Check donations can be mailed to:
Roswell Park Alliance Foundation
PO Box 644
Buffalo, NY 14240-0644
Include this Form with your check and make sure the check is made out to “Ride for Roswell” and the rider’s name is listed in the memo field.
Until our office reopens, to discuss how to handle your cash donation drop off or pick up, call 716-THE-RIDE.
How can I participate in this year’s Summer of the Ride event?
Riders can participate in one of two ways.
- Ride at an in-person, physically distant event hosted by Ride for Roswell.
- Ride on your own
How do you practice physical distancing while biking?
We are working hard to create resources for our Ride community to ensure everyone understands how to safely ride while staying healthy. We are looking forward to sharing those resources over the coming months. In the meantime, here are a few tips:
- Wear a moisture-wicking face covering or mask while riding
- Maintain at least a 6-foot distance from others
- Wash your hands before and after riding
- According to the CDC, COVID-19 is spread through respiratory droplets produced through a cough or sneeze – not sweat.
Check out our safety and training page for more information.
Do I need to change my mileage commitment if I ride more or less than what I registered for?
No. We have set our commitments as a nod to our traditional Ride for Roswell routes. Your mileage commitment gives you a goal for riding throughout the month of August, helps you train and allows you to communicate with your donors and the Ride community.
What can I expect to experience at the in-person rides in August?
We know that Ride Day is something our riders look forward to each year. Our team is working hard to make sure these in-person rides are safe for our community, including riders, volunteers, and staff. We are meeting daily to discuss everything from route support to physically distanced rest stops to the Start and Finish lines. Know that as soon as we have more details, we will share with you. We plan to open spots for riders to reserve on June 27.
What precautions are you taking to ensure physical distancing at the in-person rides?
We are planning with what we know today and will make adjustments to our plans as New York State and local guidelines change. Currently, we plan to offer:
- 20-minute start time intervals.
- Start area marked with 6-foot distances .
- Everyone will receive a disposable mask at our in-person events. Additionally, a Ride for Roswell branded cloth face mask will be given out to anyone who receives a donation to their Ride.
- Hand sanitizer and hand washing stations.
- Designated space for riders, volunteers or staff who become sick during the Ride.
We are continuing to monitor the situation and will make adjustments as August 1 gets closer to ensure the safety of our riders. We recommend that if you, or someone you have come in contact with, is sick or at-risk of spreading the virus, you should stay home.
How do I reserve my spot for an in-person ride?
Anyone who is registered for the Ride for Roswell is eligible to reserve a space at an in-person ride in August. Reservations for groups up to 10 people will open on June 27.
What locations are you using for the organized rides?
We are working to finalize the details of the organized rides to make sure we are providing a fun, safe experience for our riders. We will share more details on the in-person events in the coming weeks.
Do you have a list of recommended bike paths in WNY?
Our partners have compiled great bike paths across the region that you can use for training or for your ride experience from August 1 – 21.
- GObike Buffalo – https://gobikebuffalo.org/maps/rides/
- TrailLink – https://www.traillink.com/cityactivity/buffalo-ny-bike-trails/
- City of Buffalo – https://www.buffalony.gov/DocumentCenter/View/7155/City-of-Buffalo-Walking-Parks-and-Trails—New-Logo—Compressed
Are there still volunteer opportunities?
We anticipate needing volunteers for our in-person events, which are taking place on August 1, 2, 8, 9, 15 and 16. More details to follow but contact Dawn Hu, Volunteer Special Events Coordinator, at Dawn.Hu@roswellpark.org with any questions.
Can we register or fundraise as a family or team?
To ensure that you receive rewards for every person in your family or team, each individual needs to register separately. We also encourage you to register individually so we can properly track riders and fundraising.
What if my group is less than 10?
That’s okay! Groups of any size 10 and under can reserve a time slot for our organized rides.
What if my team has more than 10 people?
To follow current New York State guidelines for physical distancing, we are only allowing groups of up to 10 people start at a time. If your group is larger than 10 people, you should reserve multiple time slots for our organized rides.
How do I register as a rider for the Ride for Roswell?
Click the “register” button above. You will fill out a short registration form and receive a confirmation email upon completion.
Can children participate in the Ride?
Yes. Children ages 1+ can participate in the Ride.
Why can’t I register more than one person under my email address?
For security reasons, our registration & fundraising system requires a unique email address for each participant. Therefore, if you’re registering kids or other riders without email accounts, you may need to create an email account, use your personal email, your work email or a spouse or relative’s email address.
How much does it cost to ride?
There is no cost to participate in the Summer of the Ride in 2020. Since the Ride benefits cancer research and patient care, fundraising is encouraged. We offer tools to help, and you can even earn rewards for your fundraising efforts.
I am not in great shape. Can I still ride?
During the Summer of the Ride, you can bike as few as 3 miles. The Ride has route recommendations for everyone from beginners to advanced riders. For suggested route options, or more information about the Summer of the Ride physically distant rides, click here.
How do I change my mileage commitment?
If you would like your fundraising dashboard and donation page to display a different mileage badge, contact the Ride and your request will be handled as soon as possible.
What is my fundraising minimum?
What is the fastest, most efficient way to donate?
Making a donation by credit card will immediately post on the rider’s fundraising page. The donor will receive a receipt within their confirmation email and the rider will receive a donation notification. Donations are also accepted in the form of cash or by check.
How can I deliver cash or checks?
Check donations may be mailed to:
Roswell Park Alliance Foundation
PO Box 644
Buffalo, NY 14240-0644
Include this form with your check and make sure the check is made out to “Ride for Roswell” and the rider’s name is listed in the memo field.
Please do not send cash in the mail. Due to COVID-19, our offices are currently closed for visitors and donation drop offs. Please call our office at 716-THE-RIDE to discuss cash donations.
How long will it take for cash, checks or matching gifts to post to my fundraising page?
Please allow 10 business days after receipt for mailed donations to be processed and posted to your fundraising page. Donations made online will processed and posted immediately.
How can I find out if my company will match gifts for the Roswell Park Alliance Foundation?
Whether you work for a company that matches the money you raise, or if one of your donors works for a company that does, you can double your donations by doing the following:
Review our Matching Gifts page to see if your company participates in a matching gift program
- Pick up a Matching Gift form from your Human Resources Department (or ask your donor to request one at their place of work)
- Fill out the form completely
- Send it to the following address:
Ride for Roswell – Matching Gifts
Elm & Carlton Streets
Buffalo, NY 14263
If after contacting your Human Resources Department you still have a Matching Gift question, simply contact us and we will be happy to assist you.
How is creating a Facebook Fundraiser different than just sharing a link to my personal page on Facebook?
Unlike a basic link share, Facebook Fundraiser posts are rich and dynamic posts that motivate more friends to donate quickly. Posts through a Facebook Fundraiser include an image, story, thermometer, donate button, and more. You can easily invite all of your friends, and they will see updates from the fundraiser, as well as from other friends who donate. Your friends are also encouraged to invite and share with their friends, which means you may receive gifts from people you don’t even know who were moved by your story! Facebook also provides you with a quick and easy way to check your progress – including donations that come in through your Ride for Roswell page or your Facebook Fundraiser.
What is connected between my Ride for Roswell page and my Facebook Fundraiser?
When you create a Facebook Fundraiser, your personal story and fundraising goal will be populated in Facebook. A cover photo and fundraiser name are also provided. Following creation of your Facebook Fundraiser, all donations will sync, meaning all donations received either on Facebook or through your personal page will be included in thermometers in both places.
What data will Facebook receive once I connect my personal page to Facebook Fundraisers?
When connecting your personal fundraising page to a Facebook Fundraiser, Facebook receives information on the campaign you are fundraising for and your personal story from your personal page at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Facebook Fundraiser synced to the thermometer on your personal page. Facebook does not receive information about donors who donate through your personal page.
I updated my goal through my Fundraising Dashboard. Will it change on my Facebook Fundraiser as well?
Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Facebook Fundraiser. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.
I updated my story or photograph through my Fundraising Dashboard. Will it change on my Facebook Fundraiser as well?
No. Following the creation of your Facebook Fundraiser, updates to your story or photograph on your personal page will not be reflected on your Facebook Fundraiser. This allows you to tailor content appropriately in either location.
How do I change my cover photo or description for my Facebook Fundraiser?
From your Facebook Fundraiser, click “…More” under the invite button, then click “Edit Fundraiser”. Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.
Why did my Facebook Fundraiser end?
This means Facebook Fundraising has completed. All Facebook Fundraisers are scheduled to end 30 days after the Ride for Roswell.
Is my Facebook Fundraiser public?
Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.
How can I delete my Facebook Fundraiser?
From your Facebook Fundraiser, click “…More” under the invite button, then “Delete Fundraiser”.
How do I connect my Ride for Roswell page with a Facebook Fundraiser?
You must first be registered for the Ride for Roswell. To connect with a Facebook Fundraiser, log in to your Fundraising Dashboard and click to connect with Facebook. Accept Facebook’s permissions and your new Facebook Fundraiser is created!
What if I previously created a Facebook Fundraiser on Facebook and now want to link it to my Ride for Roswell page?
Existing Facebook Fundraisers cannot be linked to a Ride for Roswell page. You must visit your Fundraising Dashboard to create a new Facebook Fundraiser. Facebook Fundraisers not created through the Fundraising Dashboard will not sync to your thermometer and Roswell Park. We recommend you delete any existing Facebook Fundraisers that you were previously using to collect donations for the Ride for Roswell and then visit your Fundraising Dashboard to create a new Facebook Fundraiser.
Why can I can see my donor’s name in the Fundraising Dashboard, but on my personal page it is shown as “Facebook Fundraiser”?
Because the personal page does not allow for public display rules the donor could set on Facebook (ie. friends only or friends of friends), all donors display on the personal page as “Facebook Fundraiser”. Please have your donor contact us at 716-845-3179 or firstname.lastname@example.org if they would like to update the public display name on the honor roll.
Do donations still go to Roswell Park if people donate through my Facebook Fundraiser?
Yes, all donations will go towards your personal Ride for Roswell campaign and Roswell Park.
Will donors to my Facebook Fundraiser receive a receipt?
When someone makes a donation through a Facebook Fundraiser, a payment receipt is sent to the primary email listed on the donor’s Facebook account. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.
Why did I receive two emails acknowledging my donation to a Facebook Fundraiser?
All Facebook Fundraiser donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from Roswell Park Alliance Foundation at the time of your donation, you will receive an email receipt directly from the organization as well.
Why is my donation shown on the personal page honor roll as “Facebook Fundraiser”?
Because the personal page does not allow for public display rules the donor could set on Facebook (ie. friends only, friends of friends, only me), all donors display on the personal page as “Facebook Fundraiser”. Please contact us at 716-845-3179 or email@example.com if you would like to update the name on the honor roll to your name.
How can I get a receipt for my donation to a Facebook Fundraiser?
You are able to print a receipt for your donation directly through Facebook by going to your settings, selecting “payments,” and clicking on the donation for which you would like a receipt. While we are not able to print receipts for Facebook donations, please contact us at 716-843-7433 or firstname.lastname@example.org if you are having trouble locating your receipt through Facebook.
Can I contact Facebook directly about my donation to a Facebook Fundraiser?
Yes, you may contact Facebook by visiting https://www.facebook.com/help/contact/162031714239823.
How many people are on a team?
You only need two people to form a team. So grab a friend and you’ve got your team! There is no limit to the size of your team either.
How do I start a team?
Designate someone (or yourself) as the team captain. During the registration process, you’ll come to a step asking if you’d like to be an individual rider, create a new team or join an existing team. Just follow the directions to “Form a team.” Then let your teammates know the name of your team, and how to spell your name, since they may have to search the system for your name to join. If you’re a team captain returning from last year, you’ll be able to bring back your team when you register.
How do I join a team?
When joining a team, be sure that your team captain is registered first and that you know the team name and/or the team captain’s name (and how to spell it). When registering select “Join a Team.” Find your team’s name and follow the prompts to complete registration.
I forgot to join my team when I registered. Can I change my team or join a team?
Yes. From your Fundraising Dashboard you can change your team membership. Click on the profile button and then the Event Options button. From there you can “Change Team Membership”, enter the team name or captain’s first or last name and search. When the correct team name appears click on the Join Team button.
Do all my teammates have to ride together?
No! You can each ride however you like. Your team can even include volunteers.
Can donations be made to my team instead of me as an individual?
Yes! Although we cannot currently accept general team donations online, your donors can make a check payable to Ride for Roswell and include a list of team members and their pledge amounts, so they may be properly credited. They can mail their check to the Ride office, or drop off checks or cash pledges at the Ride office. Please note: if a donation is made to the team and not a rider it will not count towards the fundraising minimum of any rider.
How do I sign up to volunteer?
Is there anything I can do to get ready now?
Yes! You can recruit your family, friends and colleagues to volunteer at the Ride. When volunteer registration opens, you can sign up to volunteer together.
Can children volunteer?
Yes, anyone age 14 or older is welcome to volunteer; however, individuals age 14 to 18 must volunteer alongside a parent or guardian. For safety reasons, we cannot allow volunteers under the age of 14.
What are the benefits of being a volunteer?
As a volunteer, you and your guests are invited to the free Celebration of Hope, receive complimentary food and beverages at UB, get a volunteer T-shirt to wear proudly while volunteering and throughout the year and, most importantly, you’ll be making a difference in our community and a significant contribution to the fight against cancer.
For more information on volunteering, call the Ride office at (716) THE-RIDE (843-7433)
What is the Extra Mile Club?
The Extra Mile Club (EMC) is a select group for riders who raise $1,000 or more for the Ride. EMC members earn the following perks: an official EMC jersey, an official EMC hat, and all rider rewards below $1,000, an invitation to the Ride’s End of Year Celebration, and a 90-minute tour of Roswell Park!
What is the Extra Mile Club Silver?
In honor of the 25th anniversary, we are adding a new level: EMC Silver. This level will begin at $2,500 and includes the following perks: an official EMC Silver jersey, an official EMC hat, eligibility to ride in the Peloton, all rider rewards below $2500, an invitation to the Ride’s End of Year Celebration, and a 90-minute tour of Roswell Park!
What are the benefits of being in The Extra Mile Club?
Click here to learn more about the benefits of being in the Extra Mile Club.
How can my company become a sponsor?
The first step is to contact the Ride for Roswell by phone at 716-THE-RIDE (716-843-7433) or e-mail at RideForRoswell@roswellpark.org.
What are the benefits of being a sponsor?
Each sponsorship level has a complete package of benefits ranging from marketing exposure to sampling and product display.
Why sponsor this event?
When you support the Ride for Roswell, you are partnering with Western New York’s most powerful fundraising event. More than 10,000 individuals are involved with the Ride and funds raised benefit the cancer patients and their families that turn to Roswell Park for hope each year.
Where do the funds go?
Support from the Ride allows Roswell Park to accelerate new research focused on finding cures, recruit top doctors and scientists to our region and provide support programs to assist patients throughout their cancer journeys. Click here to learn more.
Is it possible to contribute goods, services, or time as opposed to financial sponsorship?
Yes! Learn more about your options here.